Philosophy

Our prime objective is to sell items on the Internet in a fair and truthful manner. We do our best to honestly describe the items we sell, since we are your eyes in the auction, and we never deliberately hide any faults in these items. Occasionally we make mistakes, but these are honest mistakes. If you think we have made an error or not described an item accurately, please contact us and we will do our very best to resolve the problem. We have never received negative feedback from anyone who contacted us about a problem before leaving feedback.

Returns

Most of our items are sold with an unconditional 7, 14, or 30 Day return option. We do this because as a surplus dealer we often do not know the full history of the items we sell. These items are often sold very cheaply and can be a very good deal. Since we don't always know whether they are working or not, there is some risk to the buyer. This return policy limits the buyer’s risk to shipping charges only. We also take some risk. If an item is returned, we lose the time and trouble to list the item as well as the packaging costs and eBay fees, so we try not to sell items with known problems this way. They can be returned for any reason if we are notified within the specified time (7, 14 or 30 days) after delivery.

If an item is described as untested or not fully tested, and you receive the item and are unhappy with it, it can be returned for a refund of the bid price if we are notified within seven days of delivery.

If we make a MAJOR error (in our opinion) in describing the item, it may be returned for a refund if we are notified within seven days of delivery. When it is our error, we usually pay the return shipping and refund the shipping and handling fees, at our discretion. We will make every attempt to be fair and reasonable.

AS IS – Most of our items are sold with the 7 Day return option, however a few things that have known problems or are in poor condition are sold AS IS. We do not think these items have much value, but offer them for auction to persons who might want them for some reason. AS IS items cannot be returned unless there is a VERY SERIOUS problem with the description (in our opinion).

Warranty - We offer warranties of various lengths on certain items. On warranty items, we will repair the item at our facility, replace the item, or refund the bid price (our choice) if we are notified of a problem during the warranty period which begins on delivery. The buyer is responsible for all shipping and insurance, but we will do our best to assist with local repairs to minimize shipping costs. If we feel the malfunction is due to an error on our part, we MAY cover the shipping costs. Damage caused by improper use or handling by the buyer is not covered.

In order to receive a refund, the following conditions MUST be met: