Business Hours and
Contact Information
Our email address
is sales@aplussurplus.com. We normally respond to all emails within 24 hours,
excluding weekends and holidays. If you
do not receive a response, there is a problem.
Please keep in mind
that if you are the winning bidder on any of our items, ALL email messages we
send to you will go to the email address that you have registered with eBay. If
your registered email address is not working or has been changed, please make
sure it is corrected before bidding on our items.
It is the buyer’s
responsibility to make sure that the email address, shipping address, and phone
number registered with eBay are correct, per eBay rules. We do not ever automatically ship to PayPal
addresses. If you need your item shipped to an address other than what you have
registered with eBay, then please email us directly, immediately following the
auction, to provide us with the correct shipping address.
We are available by
telephone Monday thru Friday 8:30 AM - 4:30 PM Pacific time, and will usually
answer after hours if possible. Our
phone number is 619-230-1100, and our FAX number is 619-230-1195.
Philosophy
Our prime objective
is to sell items on the Internet in a fair and truthful manner. We do our best
to honestly describe the items we sell, since we are your eyes in the auction.
We will never deliberately hide any faults in these items, however, occasionally
we make mistakes. If you think we have
made an error, or not described an item accurately, please contact us and we
will do our very best to resolve the problem. We have never received negative
feedback from anyone who contacted us reasonably about a problem, before
leaving feedback.
Description
We sell mostly USED
items in an AUCTION format. In order to help you evaluate the item in order to
make a bid, we describe the physical appearance of the item and sometimes
perform a basic test and describe the results. The tests we sometimes run are
to give our buyers a general idea of the condition of the item to assist their
bidding. We are a surplus dealer. We are not experts on the items we sell, and
we DO NOT warrant these items to be safe or operational for any purpose. The BUYER is
responsible for testing the SAFETY and operability of the items.
Condition
We do our best to
accurately describe the physical appearance of the items. The description of
the physical condition does NOT mean that they are working properly; it is
simply a description of the exterior appearance. We use the following
guidelines when describing the physical condition of our items:
·
New
in Box - The item is unused and comes in its original box
·
New
- The item has not been used or installed, but it may not come with original
packaging or accessories
·
Like
New - The item may have been used, but signs of use are almost undetectable
·
Excellent
- The item shows little evidence of use
·
Very
Good - The shows some evidence of use
·
Good
- The item has the minor dings and scratches that come with normal use
·
Fair
- The item is well worn and may have some damage
·
Poor
- The item is beat up and/or may have serious problems
Additional good or
bad information about condition may appear in the item description and the
additional pictures. Any flaws we are
aware of will be included in the description. New, or New in Box, items are assumed
to be completely functional, unless described otherwise.
Tests
We run tests on
many of our items. In some cases, we are able to fully test an item. In others,
we can do very little or no testing. If we do not say an item is tested and
working properly, we can only guarantee that it will perform the tests
described and NOTHING more.
Payment
Payment must be
received within 7 days after the auction ends.
If you cannot pay for the item within a week after the end date, then please do
not bid on the item. If you win the bid on an item, and then something comes up
and you are unable to pay, please contact us as soon as possible.
We accept PayPal,
MasterCard, Visa, and American Express. eBay
recently changed their rules regarding payment options, therefore we can only
accept Money Orders on items listed in certain categories – specific Business
& Industrial, and eBay Motors. Items
paid via PayPal eCheck will not be marked “paid” until after we have received
notification from PayPal that the eCheck has cleared.
Any item
that is picked up or shipped within California is subject to sales tax. If you are a California
reseller and you plan to resell the item, you must provide us with a completed
California Resale Certificate, BOE Form 230, including a valid seller permit #. All permit #s will be verified online. Blank certificate forms are available at the
California BOE website.
Packing, Shipping
and Insurance
We generally ship
UPS to U.S. addresses only, except to Alaska and Hawaii where we will use
Priority Mail. Books and other “media”
items can be shipped USPS Media Mail. A
shipping rate calculator for UPS is included in most of our auctions. For Alaska and Hawaii, as well as
Military addresses, and anything going USPS Media Mail, you may use the
estimated weight and our zip code included in the auction to estimate the cost
at the USPS website. All items are
shipped fully insured to cover the bid price.
On most small and
medium items, we normally ship within 1 to 5 business days after payment
arrives or clears, all depending on how busy our shipping department is. On
some larger or palletized items where a custom box or pallet is required, we
may take up to 7 business days.
On most of our
items we charge a fee for handling. This handling fee covers the cost of
cleaning, packaging materials, and our listing fees. For very large items, this
fee also covers some of the time and labor necessary to build a custom box or
pallet. The handling fee allows us to offer most items with a low starting
price and no reserve.
Very large items
must be shipped by truck freight or picked up in person at our facility. If we
show a handling fee on a trucked item, this charge is to strap the item to a
shipping pallet (included), protect any sensitive exposed areas, and cover it
with shrink wrap.
On very large
items, the estimated weight, pallet dimensions, and our zip code are all
included in the auction listing so that you may get freight estimates from your
own shippers. If you do not have a freight company in mind, then we can make
the arrangements for you, based on the rate calculator in the auction.
Local pick-up is
allowed. If you win an item and wish to pick it up to save shipping &
handling fees, please email to let us know you will be picking it up. We will
reply with the correct total, payment options, pick-up hours, and our address.
Our normal pick-up hours are Monday thru Thursday 9am –3pm, and Friday 9am –
Noon. For large items, we will be happy to assist you with loading it into your
vehicle.
Space in our
warehouse is limited, and we are not a storage facility. Items won MUST be collected within 14 days
after the auction ends, after which we will charge $10 per day to store the
item in our facility. If the buyer is
unresponsive or leaves items past 30 days, they will be considered abandoned.
Returns
Most of our items
are sold with an unconditional 7, 14, or 30 Day return option. We do this
because as a surplus dealer we often do not know the full history of the items
we sell. These items are often sold very cheaply and can be a very good deal.
Since we don't always know whether they are working or not, there is some risk
to the buyer. This return policy limits the buyer’s risk to shipping charges
only. We also take some risk. If an item is returned, we lose the time and
trouble to list the item as well as the packaging costs and eBay fees, so we
try not to sell items with known problems this way. They can be returned for
any reason if we are notified within the specified time (7, 14 or 30 days) after
delivery.
If an item is
described as untested or not fully tested, and you receive the item and are
unhappy with it, it can be returned for a refund of the bid price if we are
notified within seven days of delivery.
We do not refund S&H costs on untested items.
If we make a MAJOR
error (in our opinion) in describing the item, it may be returned for a refund
if we are notified within seven days of delivery. When it is our error, we
usually pay the return shipping and refund the shipping and handling fees, at
our discretion. We will make every attempt to be fair and reasonable.
AS IS – Most of our
items are sold with the 7 Day return option, however a few things that have
known problems or are in poor condition are sold AS IS. We do not think these
items have much value, but offer them for auction to persons who might want
them for some reason. AS IS items cannot be returned unless there is a VERY
SERIOUS problem with the description (in our opinion).
Warranty - We sometimes
offer our own warranties of various lengths on certain items. On warranty
items, we will repair the item at our facility, replace the item, or refund the
bid price (our choice) if we are notified of a problem during the warranty
period which begins on delivery. The buyer is responsible for all shipping and
insurance, but we will do our best to assist with local repairs to minimize
shipping costs. If we feel the malfunction is due to an error on our part, we
MAY cover the shipping costs. Damage caused by improper use or handling by the
buyer is not covered.
In order to receive
a refund, the following conditions MUST be met:
·
We
must be notified by e-mail that the item is being returned, within seven days
after it is delivered.
·
You
must receive approval from us before returning the item.
·
The
item must be received at our office within fourteen days after the approval is
given.
·
It
must be received in the same condition that it was sent. It is the buyer’s
responsibility to ensure that the item is well packed and fully insured.
Feedback
EBay feedback is OPTIONAL.
We used to leave a positive feedback for anyone who left us feedback. However, eBay
made changes to their feedback system a few years ago, effectively rendering
their feedback system useless. Until
they change it back to something useful, we will not be making it a priority. As always, if you think we deserve less than
positive feedback, we would appreciate it if you allow us the opportunity to
correct whatever the problem is. Feedback extortion (i.e., threatening us with
negative feedback, simply because we choose not to participate in the feedback
system) will not be tolerated, and we will report such threats to eBay’s Trust
& Safety team.
International
Shipping
Our business is
geared for domestic customers, and we list nearly all of our items for shipment
to the United States only.
Our auctions are primarily
listed as U.S. only, so your eBay account must be registered in the U.S. in
order to place a bid, and we ship to U.S. addresses only. If the buyer circumvents this somehow and purchases
an item with the intention to have it shipped overseas, we will not be
responsible for international invoices or other paperwork.
Upon request, and
for certain rare or higher-end items only, we occasionally will agree to add an
international buyer to our eBay “Buyer Requirements Exemption List”, usually
after a special e-mail request where shipping terms are determined before the
bid is allowed. This allows international buyers with a U.S. shipping address
to place a bid.
On very rare
occasions, we may agree to ship an item internationally. If we agree to ship
internationally, we will complete the customs forms honestly. We not call our
shipments "gifts", and the declared value will be the amount of the
bid price.
